Shipping policy
Vasl Chocolate — Effective Date: [February, 2026]
1. Overview
We ship across Pakistan. All orders are handled with care and dispatched in discreet, plain packaging to protect your privacy. This policy covers how your order is processed, shipped, delivered, and what happens if something goes wrong in transit.
By placing an order on vaslchocolate.com, you agree to the terms of this policy.
2. Order Processing
Processing time: All orders are processed within 1–2 business days after confirmation. Orders placed on Sundays or public holidays are processed on the next business day.
Order confirmation: Before any COD order is dispatched, our team will contact you via phone call or WhatsApp to verify your order details and delivery address. This step is mandatory.
- If we are unable to reach you within 2 business days of order placement, the order will be placed on hold.
- Orders that remain unconfirmed for 3 business days may be cancelled at our discretion.
Prepaid orders (card, JazzCash, EasyPaisa) do not require a confirmation call and are processed immediately upon payment verification.
3. Shipping Coverage
We currently ship to all major cities and towns across Pakistan, including but not limited to Karachi, Lahore, Islamabad, Rawalpindi, Peshawar, Quetta, Faisalabad, Multan, Hyderabad, and Sialkot.
If you are unsure whether we deliver to your area, email us at info@vaslchocolate.com before placing your order.
We do not ship internationally at this time.
4. Delivery Timeframes
| Location | Estimated Delivery Time |
|---|---|
| Karachi, Lahore, Islamabad, Rawalpindi | 2–4 business days |
| Other major cities | 3–5 business days |
| Remote or smaller towns | 5–7 business days |
These are estimates only, not guarantees. Delivery timelines are subject to courier capacity, weather conditions, public holidays, and circumstances beyond our control. We do not commit to specific delivery dates.
Business days exclude Sundays and public holidays.
5. Shipping Charges
| Order Type | Shipping Fee |
|---|---|
| Prepaid orders | Free |
| COD orders | Shipping fee calculated at checkout based on location |
A COD handling fee may be applied to Cash on Delivery orders to cover courier processing costs. This fee, if applicable, will be clearly displayed at checkout before you confirm your order. It is non-refundable.
To avoid shipping fees entirely, choose a prepaid payment method at checkout (card, JazzCash, or EasyPaisa).
6. Cash on Delivery (COD)
We offer Cash on Delivery across Pakistan. Please read the following carefully before placing a COD order:
- Payment is made directly to the courier rider at the time of delivery in Pakistani Rupees (PKR) only
- Please have the exact amount ready at the time of delivery. Riders may not carry change.
- COD orders require a confirmation call or WhatsApp message from our team before dispatch (see Section 2)
- Refusing delivery after dispatch: If you refuse to accept your order at the door after it has been dispatched, you will be responsible for the two-way shipping cost incurred. No refund will be issued in this case.
- Repeated order refusals associated with the same name, phone number, or address may result in COD being restricted for future orders from that contact.
7. Discreet Packaging
All Vasl orders are shipped in plain, unmarked outer packaging. The exterior of your shipment will show no product name, brand name, or any indication of the contents. The sender name on the shipping label will be neutral.
This is our standard practice for every order — you do not need to request it separately.
Brand packaging and presentation is reserved for the inside of the shipment only.
8. Tracking Your Order
Once your order has been handed to the courier, you will receive a tracking number via WhatsApp or email. You can use this number to track your shipment directly on the courier partner's website.
Our primary courier partners are Leopards Courier and PostEx. The courier assigned to your order will depend on your location and availability at the time of dispatch.
If you have not received a tracking number within 2 business days of order confirmation, contact us at info@vaslchocolate.com.
9. Perishable Product Notice
Vasl chocolates are a perishable food product. Once your order has been delivered and signed for:
- We are not responsible for product condition resulting from improper storage after delivery
- Keep your product away from direct sunlight and store in a cool, dry place
- In summer months or in cities with high temperatures, we recommend storing your product in an air-conditioned environment or refrigerator immediately upon receipt
- If your shipment was delayed by the courier and the product arrived in damaged or compromised condition as a direct result of that delay, contact us at info@vaslchocolate.com within 48 hours of delivery with photographic evidence. We will assess this on a case-by-case basis.
10. Incorrect or Incomplete Address
You are solely responsible for providing an accurate and complete delivery address at checkout. Please double-check your address — including city, area, street, and landmark — before confirming your order.
- If a delivery fails or is returned to us due to an incorrect address, incomplete information, or an unreachable contact number provided by the customer, re-shipping costs will be charged to the customer before the order is dispatched again.
- We are not responsible for orders lost or delayed due to address errors on the customer's part.
- If you need to update your address after placing an order, contact us immediately at info@vaslchocolate.com. Address changes can only be accommodated before the order is handed to the courier.
11. Failed Delivery Attempts
Our courier partners typically make up to 2 delivery attempts. If both attempts are unsuccessful due to the customer being unavailable or unreachable:
- The shipment will be returned to us (Return to Origin / RTO)
- For COD orders: no refund will be issued. Re-shipping is available at the customer's cost upon request.
- For prepaid orders: a refund will be issued minus the original and return shipping costs incurred.
To avoid failed deliveries, ensure your phone number is active and reachable during the delivery window.
12. Lost or Damaged in Transit
If your order was lost in transit or arrived physically damaged:
- Contact us within 48 hours of the expected or actual delivery date at info@vaslchocolate.com
- Include your order number and photographic or video evidence where applicable
- We will coordinate with the courier partner to investigate and resolve the issue
Resolution timelines depend on the courier's investigation process. We will keep you updated throughout. Please refer to our Return and Refund Policy for full details on eligible claims.
13. Delays and Force Majeure
We are not liable for delays caused by circumstances beyond our reasonable control, including but not limited to: courier strikes or operational disruptions, natural disasters, political unrest, floods, extreme weather, or extended public holidays. In such cases, we will make every effort to keep you informed and fulfill your order as soon as conditions allow.
Contact
For all shipping-related queries:
Email: info@vaslchocolate.com Response time: Monday–Saturday, within 24–48 hours
This Shipping Policy applies to all orders placed on vaslchocolate.com. Vasl is a brand under Healy Herbs, Pakistan. This policy is subject to change. The most current version will always be available at vaslchocolate.com/policies/shipping-policy.